At Dodo Foods, we understand the importance of providing you with the highest quality and freshest products. Due to the perishable nature of the items we offer, we do not accept returns. However, we value your satisfaction and aim to resolve any issues you may encounter with your purchase.
Refunds and Reships: Refunds and reships are considered on a case-by-case basis and are subject to the following conditions:
Timeframe: You must request a refund or reship within 10 days of your initial purchase.
Contact Us: To initiate the refund or reship process, please contact our customer support team at firstname.lastname@example.org. Be sure to provide detailed information about your order and the reason for your request.
Evaluation: We will carefully assess your request and may request additional information if necessary.
Resolution: If we find that your request meets our criteria, we will process your refund or reship accordingly. Please note that refunds may take some time to reflect in your account, depending on your payment method and financial institution.
Perishable Items: Keep in mind that certain items may not be eligible for a refund or reship due to their perishable nature. We prioritize your safety and adhere to the highest quality standards in handling food products.
We want to ensure that you receive your order in a timely and satisfactory manner. If you encounter any issues related to the delivery of your package, please follow these guidelines:
Non-Delivery: If you experience a non-delivery situation or if your tracking information indicates that your package has been delivered by the carrier but you haven’t received it, please contact us within 10 days of the expected delivery date.
Filing a Claim: To file a delivery claim, contact us promptly at email@example.com. Failure to report the issue within 10 days will result in an automatic forfeiture of your claim.
Claims Process: We are committed to assisting you in resolving delivery issues. The claims process may take up to 30 days to complete, as we work with the carrier to investigate and address the situation.
Refunds and Reships: Similar to our refund policy, refunds and reships related to delivery claims are determined on a case-by-case basis and will be processed within 30 days of your initial purchase if deemed necessary.
P.O. Box Addresses:
Please note that we do not ship to P.O. box addresses. It is essential to provide a valid physical address for the successful delivery of your order.
We will not be responsible for shipping orders to undeliverable addresses. If an order is sent to an undeliverable address, we will not issue a refund or reship for such orders. It is crucial to double-check and provide accurate shipping information during the checkout process.
We appreciate your understanding of our policies, which are designed to ensure the best possible experience for our customers. If you have any questions or require further assistance, please do not hesitate to reach out to us at firstname.lastname@example.org. Your satisfaction is our priority.