Refund policy

1. No Returns on Frozen Products

Due to the perishable and frozen nature of our products, we cannot accept returns. Once a frozen item has left our facility, it cannot be restocked or resold for safety reasons.

We appreciate your understanding, as this policy helps us maintain the highest standards of food quality and safety.

2. Damaged or Issues With Your Order

Your satisfaction matters to us. If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery so we can help.

Email us at sales@dodofoods.ca with:

• Your order number

• Photos of the product, packaging, and any damage

• A brief description of the issue

We will review the situation and may offer a replacement or store credit where appropriate.

3. Missed Deliveries

For local delivery orders, someone must be available during your selected delivery window to receive the frozen items.
If a delivery attempt is missed or the package cannot be safely delivered, we cannot offer refunds for items that thaw or spoil as a result.

4. Shipping Delays

We do our best to ship frozen products using proper insulation and cooling materials. However, we are not responsible for delays caused by the shipping carrier, weather conditions, or factors outside our control.

If your order is impacted by a carrier delay, please contact us and we’ll do our best to assist on a case-by-case basis.

5. Order Cancellations or Changes

If you need to cancel or change your order, please email us at sales@dodofoods.ca within 12 hours of placing your order.
After this window, we may be unable to modify your order if it has already been processed or packed.

6. Customer Satisfaction

If you’re ever unhappy with your experience or have concerns about your order, please reach out. We’re committed to making sure you enjoy every bite and will always work with you to find a fair solution.